Frequently Asked Questions

Find answers to common questions about our footwear and services

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page, including conversions for UK, EU, and US sizing to ensure a perfect fit.

Are your leather products sustainably sourced?

Yes, we partner with audited tanneries that prioritize environmental responsibility and ethical leather production standards.

Can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery in real-time.

Do you offer a repair service for Jones Bootmaker shoes?

While we do not offer in-house repairs, we can recommend specialist cobblers who specialize in the Goodyear welted construction used in many of our styles.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. Please contact our support team within 30 minutes of placement to request changes.

What should I do if my boots require care advice?

We offer a range of premium shoe care products and online guides to help you maintain the longevity and appearance of your footwear.